There is no question about the top-notch quality of this brand. But every now and then people face with some common problems with Samsung TVs and feel helpless.
That’s just the nature of anything electronics! Anything can go wrong anytime.
So, let’s talk about those issues and complaints and see are there any easy fixes to those problems.
Samsung TV issues & Complaints
Before I dig deeper, let’s have a look at those common problems first:
- Automatic turns on and off
- Flickering problem
- TV pixelation problems
- No sound Issue
- TV picture problems
- App not working
Apart from the above, there are some other issues as well. I will talk about them too. But for now, let’s have an in-depth look at those problems.
- Samsung TV Won’t Turn On (Off)
If it does not turn on and the red light flashes, among other reasons, there is something wrong with the power source.
Modern smart TVs come with surge protectors to protect the TVs against sudden electricity surge. When the surge protector wears out eventually, it will stop providing necessary power to the TV.
The same is true for every other TV brand well. TV not turning on is a common problem with VIZIO TV, Sony TV, and so on.
So, this is where you should pay attention and make sure your TV is getting enough power to turn on.
If there is nothing wrong with the power source or surge protectors, it simply indicates to any faulty parts of your TV. Replacing those faulty parts should solve the problem.
Apart from not turning on, you may notice it’s not turning off when you use the remote as well. There are several factors that may lead to this problem.
But let’s talk about the uncommon factors first. There is a HDMI CEC feature to your TV. If it is turned on, it will disable the power button of your remote and hence the problem!
Now, let’s check the common factors. Not turning off issue happens when you turn on the TV using the power button instead of the remote too.
There may be an obstruction blocking the IR signal port that is making the TV not to receive the command from the remote.
Signals from other remotes in the house or interference from the fluorescent lights may also cause the problem. And lastly, when the last time you changed the battery of the remote?
- Black Screen (TV Picture Problems)
It’s daunting when you see the black screen but the TV is producing sound. It’s not a brand specific problem. In fact, all the smart TVs face the same issue every now and then.
Unless there is something seriously damaged, it mainly happens when there is a defective connection between your set-top box and your TV.
You can test it pressing the Home button on the remote. If the menu is appearing, your TV is turned on. If the menu does not appear, your TV is not getting enough power.
Check the cable connected to your TV and replace if you have to when you are sure power issue is not the case here.
Again, this is not a unique Samsung TV picture problem. But if replacing the cable or securely plugin in the TV box does not solve the problem, the display screen should be checked by a professional.
But before you do so, watch this video on fixing the picture issue.
- Apps Not Working
So, you are trying to launch your favorite app from the TV but it’s not launching. Even worse, it’s gets crashing after launch.
Apparently, plenty of people have already faced this trouble. In my experience, it happens a lot when you don’t update the particular app or the TV firmware.
Usually, running a cold reboot solve this problem most of the time and there are two ways to run a cold reboot.
The first approach is to hold down the power button of the remote control until your TV turns on and off.
Another way of doing it is to disconnecting the TV from the power source and wait for at least 30 seconds. Then plug the TV back to the power source again.
You should run such cold reboot every time you update any app or the TV firmware.
- No Sound From TV
Another daunting issue you do not want to face but sad it happens with smart TVs a lot nowadays. But keeping your head cool is the key to solve such daunting issues.
First, you should start by checking the basics. Make sure your TV is not mute or the sound volume is set to zero. Press the mute button several times.
You may not hear any sound if any headset (speaker or Bluetooth headset) is connected to the TV. It’s a good time to check that too.
If connected, turn off the headset or un-pair it from the Audio Settings of your TV. It should work now.
But if the above troubleshooting does not fix the sound problem, it may need a reboot.
Now, some people use their Samsung TV as their computer monitors. If that’s the case, make sure the HDMI settings of the computer is reading the TV as audio output.
You should ensure that you are using the right codec if you watch videos from the USB port because certain video and audio files are not supported to all TVs.
So, pinpointing the source of the problem is important. To identify any components failure, connect your Samsung TV to external devices like headphones and speakers.
If you hear sound using headphone or speaker, the internal speakers of the TV are probably damaged.
Almost all Samsung Smart TVs have the self-diagnostic feature under the support menu. Use it pinpoint the problem and follow the troubleshooting tips.
If nothing works, you should have it tested by an authorized repair center.
- TV Pixelation Problems On Samsung
Well, it may look like jigsaw puzzle or block but it’s a picture anomaly where a small blocks move quickly.
Several factors may lead to this annoying problem. But it mainly happens when there is a weak incoming signal to your TV.
Due to the weak signal, your TV can’t process the image and that’s where pixelation occurs. It’s just showing you the incomplete picture.
Not just Samsung, it’s a common problem with Hisense TVs or other smart TVs from other brands as well.
Troubleshooting The TV Pixelation Problems
Luckily, there are some troubleshooting tips you can follow so that this annoying pixelation issue can’t ruin your TV viewing experience.
As the weak signal is mostly likely the main culprit, you need to trace the signal to the source. Depending on how you watch your TV, there are different approaches you may need to follow.
Let’s say you watch digital cable TV. In this case, the first thing you need to ensure is the secure plug in of your cables to the cable box. And check whether the incoming signal is strong or not.
The case is different if you watch over-the-air HD channels. In that case, it is most likely the antenna issue. So, you may need an external or rooftop antenna to solve the problem.
I know people don’t watch DVD that much nowadays, but still if you are watching a DVD, it’s may be the scratched DVD causing this problem.
If the DVD is not badly damaged, you can try to clean it with a dry cloth from inside edge to the outside edge. If the DVD is okay, the problem maybe with your DVD player.
However, you can prevent all those hassle if you take some preventing measures to keep the signal functional and strong.
Every house has multiple TVS nowadays with multiple splitters. When you use multiple splitters to snake your TV cable to every room, the signal will be automatically weak.
I would avoid the coaxial cable splitters if I were you as this type of splitter reduces the signal significantly.
Also, why not call the cable guy to assess the situation and recommend you on how to increase the signal strength?
- Half Black Screen Issue
Apart from poor broadcasting signals, problematic main board or TV panel may cause the half black screen problem to your Samsung TV.
To be sure about the problem, change the channels and make sure it’s not a channel specific problem.
To solve the problem, you should first ensure whether you have correctly connected the input device or not. Check the cable and replace if found faulty.
Another thing you can do is to play video from an USB drive to check whether the problem is resolved or not.
If not, remove the connections and reconnect it. See how it’s doing now. If nothing works, run a self-diagnosis from the TV and follow the suggestions.
For both the older and new version, you should find the self-diagnosis under the support section.
- No Apps Displaying On Smart Hub
The smart hub on your Samsung smart TV is a place that works as the primary menu and contains all the apps and relevant settings.
Those apps may disappear out of nowhere and if that happens to you, there is an easy fix.
Factory reset your TV and try to go back to the original settings. Press the Smart Hub button from the remote. For older TV models, press the Home button.
You should be able to see all the apps on the Smart Hub.
- Remote Control Not Working
Well, it’s not a common problem with Samsung TVs but you may find that sometimes the remote is not working. It’s not brand specific; rather just a remote control problem.
To be sure about the condition of the remote, press the power button of the remote and check whether the power indicator of the TV blinks or not.
If it does not blink, replace the battery of the remote to check it again. While you are replacing the batteries, make sure to keep their poles in the right direction.
When you are done correctly inserting the batteries, point the remote directly at your TV and press the button from 1.5 to 1.8 meters away.
- TV Won’t Connect To Wi-Fi
Like all the smart TVs out there, Samsung TVs won’t connect to Wi-Fi sometimes as well. It already happened to plenty of customers.
What’s the point of having a Smart TV if it does not connect to Wi-Fi? It’s frustrating and defeats the purpose of having it in the first place.
Luckily, it’s a solvable problem but sadly you need to run several tests. You need to ensure whether the router is problematic or the TV is having trouble receiving the signal.
Sometimes, if the router is placed very far away from the TV, it may be out of range. If no device is damaged, you need to reboot the router and the TV.
If the TV is within the Wi-Fi range and the TV is not connecting to it after the reboot, you should contact Samsung Customer Support.
Frequently Asked Questions (FAQs)
Factors like malfunctioning receiver, faulty cable, bad connection, etc. are responsible why your TV keeps glitching.
Most of the time, it’s the loose power cable that is responsible for rebooting. It happens due to the outdated software version as well.
Apart from setting your TV to the wrong input, a bad cable connection, damaged cables, or faulty power sources may be responsible why your TV is loosing the picture.
Don’t try to fix the TV screen if it is expensive. Find a nearby repair center and have them fix it for you.
Most of the time it happens due to a bad connection between your set-top box and TV. So, ensure a proper connection and you will be able to fix the black screen issue yourself.
The TV panel alone is expensive and will cost you as much as $400. It’s better to get a new TV instead of replacing the panel.
Don’t let those above mentioned problems with Samsung TVs prevent you from getting your smart TV from this brand. Undoubtedly, it’s the market leader when it comes to smart TVs.
People face those problems occasionally and they not something you face frequently. So, stay calm and follow the troubleshooting tips shared above.